DexMOBILE is an app that gives you internet access almost anywhere — without the need to buy a physical SIM card.
📲 Getting Started
My eSIMs
This screen displays all your active eSIM profiles.
If you haven’t purchased an eSIM yet, you’ll see the message “You don’t have any eSIMs yet” and a Buy eSIM button.
Once you make a purchase, your new eSIM will automatically appear in this list.
At the bottom, you can select a country from the Recommendations section to view available plans and make a purchase.
Account Section
This screen allows you to manage your profile settings and app preferences.
Create Account — register a new user. This allows you to save your eSIMs and use them on other devices.
Log In — sign in with an existing account.
App Settings:
Language — choose the app interface language.
Currency — select the currency for displaying prices (USD, AED).
Additional Options:
Support — contact customer support.
Rate App — leave feedback or rate the app in the store.
Share App — share the app link with others.
Terms of Service — read the user agreement and usage policy.
Privacy Policy — learn what data the app collects, how it’s used, and how it’s protected.
🌍 Country Catalog
The Country Catalog contains all available countries and eSIM packages for purchase.
You can browse it even without registration.
Tap the “+” button.
On this screen, you can choose the country or region where you want to buy an eSIM.
Use the search bar to quickly find the country you need.
Switch between the Countries and Regions tabs to browse individual countries or combined coverage zones.
The Recommendations section displays popular destinations available for purchase.
💳 Package Payment
After selecting a country, you’ll see a page with all available mobile data plans.
Here you can view the data volume, validity period, and price of each package.
Choose the option that suits you best to proceed with payment and eSIM activation.
🧾 Choosing a Payment Method
On the next step, a payment method selection window will appear.
Here you can choose the most convenient option to pay for your plan — for example, USDT or DEXNET.
If you choose DEXNET, you’ll receive an additional 10% discount on your purchase.
After selecting the payment method, tap Next to proceed to confirmation.
💳 Completing the Purchase
Here you’ll see all the details of the selected package — coverage country, data volume, validity period, and phone number availability (DexMOBILE eSIMs do not include phone numbers).
Below, you’ll find the total price — with a breakdown showing the eSIM cost, plan cost, and any applied discount.
Review the information carefully, then tap Buy Package to complete your purchase.
🧮 Payment Invoice
On this screen, you’ll see:
Amount to pay
Network: BEP-20
Payment address — you can copy it or scan the QR code in your crypto wallet.
⚠️ Important:
Send the exact amount, including all digits after the decimal point, and only via the BEP-20 network.
The transfer must be a regular transaction.
❌ Do not send payments via swaps or smart contracts.
✅ Use the Transfer / Send button in your wallet.
If these rules aren’t followed, the system won’t automatically confirm your payment.
After sending the funds, tap Check Status to track the transaction (it may take a few minutes — don’t close this screen).
If needed, you can cancel the payment by tapping Cancel Invoice.
Once the payment is received, the app will activate your eSIM.
Please wait until the activation process is complete.
📱 My eSIMs
In this section, you can view all your purchased eSIM profiles, track their status, and manage installation if needed.
eSIM Status Screen
This screen shows key information about your activated eSIM: status, connected country, validity period, and data volume.
Active — the eSIM is successfully activated and working.
Country — shows the country where the current plan is valid. For example, “Armenia” means the data package works only within that country.
Data Volume — displays the amount of data used.
Expires On — shows the remaining days of the plan.
ICCID — the unique eSIM identifier, needed for manual profile installation.
SMDP+ Address — the server address from which the eSIM profile is downloaded, used for manual installation.
SMDP+ ID — the unique profile code required to activate the eSIM manually.
📘 Installation Instructions
Before installing your eSIM, make sure that:
Your device supports eSIM technology.
Your device is not locked to a specific carrier (no SIM-lock).
You have a stable internet connection (Wi-Fi or mobile data) to successfully activate the eSIM.
Next, choose which device you want to install the eSIM on — this device or another one.
If your device supports automatic eSIM installation, selecting “This device” will start the installation immediately.
Choosing “Another device” allows you to save the QR code of the purchased eSIM.
Next, go to your phone’s SIM settings, tap “Add eSIM”, and scan the QR code to install the eSIM.
⚠️ Note: the QR code can only be used once — do not delete an already installed eSIM!
Wait until the eSIM installation is complete (make sure you have wi-fi or mobile data turned on)
Next, in your phone’s settings, select the installed eSIM for data (internet) usage.
Make sure data roaming is enabled to activate the eSIM profile.
If you experience connection issues, try turning off VoLTE (voice calls over LTE) — in some cases, this is necessary for the eSIM to work properly.
❓ Frequently Asked Questions (FAQ)
💬 eSIM not working after installation
Check in your phone settings if the correct eSIM is selected (verify by ICCID).
Make sure Data Roaming is enabled.
In the Voice & Data section, ensure LTE is selected — this applies only to iPhone.
Also, make sure VoLTE is turned off ❌
💬 Manually selecting an operator
Sometimes the eSIM may not automatically connect to the desired operator. In this case, open your phone’s network settings and select an operator manually — try several available options.
💬 Can an eSIM work on multiple phones at the same time?
No, an eSIM cannot be used simultaneously on two smartphones, as it contains a unique profile that can only be activated on one device at a time.
💬 Do I need to install the eSIM every time I buy an additional plan?
Yes, each time you purchase a new plan, the eSIM must be installed.
💬 How to update to the latest version of the app?
Android:
Clear app data (press and hold the DexMOBILE app icon, then select Clear data).
Uninstall the app.
Reinstall it from Google Play.
iPhone:
Delete the app.
Reinstall it from the App Store.
🛠️ Support
For any questions related to payment or eSIM activation, contact our support team. We’re available and ready to help.
🗑️ Deleting Your Account
You can delete your account at any time. After deletion, all your personal information and order history will be permanently removed.
Account recovery will not be possible!
